Terms & Conditions we1 – Official Platform Terms of Use

1. Introduction & Acceptance of Terms

These Terms & Conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and we1 ("Platform", "us"). By registering an account, accessing, browsing, or using any part of the we1 platform, you acknowledge that you have read, understood, and agreed to be bound by all terms contained in this document.

This Agreement covers the use of the we1.biz website, mobile application (where available), and all games, sports, promotions, and services offered by we1. If you do not agree with any part of these Terms & Conditions, you must immediately stop using the we1 platform.

We1 reserves the right to amend, update, or replace these Terms & Conditions at any time without prior notice. It is your responsibility to review this document periodically. The "Last Updated" date at the top of this page indicates when the current version came into effect.

2. Membership Eligibility & Registration

To register and use the we1 platform, you must meet all of the following eligibility criteria:

• Must be at least 18 years old at the time of registration.
• Is a Malaysian citizen or permanent resident, or an individual legally permitted to use online gambling services.
• Is not located in a territory or jurisdiction where the use of we1's services is prohibited under local law.
• Is not currently subject to any active self-exclusion order or self-exclusion programme from any gambling platform.
• Registering in a personal capacity and not as a representative of any business entity or third party.

During registration, you are required to provide accurate, complete, and truthful information, including your full name, an active Malaysian phone number, date of birth, and any other details requested. we1 reserves the right to request identity verification documents (NRIC or passport) at any time to confirm your identity and eligibility.

Each individual is only permitted to hold one (1) we1 account. Multiple account ownership ("multi-accounting") is strictly prohibited and will result in the closure of all associated accounts and forfeiture of balances.

3. Account Responsibility & Security

Your we1 account is personal and may not be transferred to any other party. You are solely responsible for all activity that occurs under your account, including all bets, deposits, and withdrawals.

You are required to:

• Choosing a strong password and keeping it confidential — never share your password with anyone.
• Log out of your account after each session, especially when using a shared device.
• Notify we1 immediately through customer support if you suspect any unauthorised access to your account.
• Updating your personal information whenever any changes occur.

We1 uses 256-bit SSL encryption to secure all communications between your browser and our servers. However, the security of your password and device remains your own responsibility. we1 will not be liable for any losses resulting from a security lapse on your part.

4. Deposits, Withdrawals & Financial Transactions

All financial transactions on the we1 platform are processed through legitimate and recognised Malaysian payment methods. Accepted deposit methods include:

Deposit Terms: The minimum deposit is RM10 per transaction. There is no standard maximum limit, but large deposit amounts may require additional verification. All deposits must come from an account or payment method registered in your own name — we1 does not accept third-party deposits.

Withdrawal Terms: The minimum withdrawal amount is RM30 per transaction. Withdrawals will only be processed to the same payment method used for your original deposit, and must be under the same name as your we1 account. we1 reserves the right to request identity verification before processing withdrawals that exceed a certain threshold.

We1 reserves the right to delay or withhold withdrawals if there is suspicion of fraudulent activity, money laundering, or a breach of these Terms & Conditions. In such cases, we1 will contact you to request any additional information or documents required.

All processed transactions are final. Any transaction disputes must be reported to the we1 support team within 30 days of the transaction date.

5. Bonus, Promotions & Loyalty Programme Terms

We1 offers a variety of bonuses and promotions from time to time to reward our loyal members. All bonuses and promotions are subject to the specific conditions stated in their respective promotion terms, as well as the following general conditions:

• All bonuses are subject to wagering (rollover) requirements as stated before a withdrawal is permitted. Rollover means you are required to wager the bonus amount (or bonus + deposit) a specified number of times.
• Bonuses are eligible for one account per person, per residential address, per phone number, per IP address, and per device.
• We1 reserves the right to void any bonus if there is evidence of abuse, fraud, or betting strategies designed to circumvent rollover requirements.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the rollover requirements.
• Promotions are valid for the period specified in their respective terms. Unused bonuses will be automatically forfeited upon expiry.
• Maximum winnings from certain bonuses may be capped — please refer to the specific promotion terms for full details.

The we1 VIP Programme operates on points accumulated through betting activity. VIP benefits — including better odds, higher bet limits, premium cashback, and a dedicated personal account manager — are at we1's discretion and may be modified at any time. VIP membership is non-transferable and does not guarantee any specific returns.

6. Sports Betting & Casino Rules

Sports Betting at we1 covers a wide range of international and domestic leagues, including the Malaysia Super League, EPL, La Liga, Champions League and 40+ other leagues. All bets are subject to the following rules:

• Odds displayed are current at the time a bet is placed. Odds may change before your bet is confirmed — you will be notified if there is a significant change.
• Confirmed bets are final and cannot be cancelled, except through the Cash Out function where available for eligible bets.
• If a match is postponed or cancelled before it begins, all bets will be refunded. If a match is interrupted mid-play and does not resume within 24 hours, all bets will be declared void.
• For accumulator (parlay) bets, every leg must win for the overall bet to win. Void legs will be removed from the accumulator and the odds recalculated accordingly.
• We1 reserves the right to limit or refuse bets from any member without being required to provide a reason.

For Live Casino and slots games, outcomes are determined by an independently audited RNG (Random Number Generator) system. Results are final and cannot be disputed unless there is clear evidence of a system technical failure.

7. Responsible Gaming & Member Protection

We1 takes our social responsibility to all members seriously. Gambling should always be a fun recreational activity, not a source of stress or financial hardship. We provide a range of tools to help members play responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your Account Settings.
• Loss Limit: Set a maximum loss limit for a period of your own choosing.
• Play Time Limit: Limit the amount of time you spend on the we1 platform each day.
• Play Break: Take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Self-exclude permanently or for a minimum period of 6 months if you feel your gaming activity needs to stop entirely.

If you or someone you know is struggling with a gambling-related problem, please reach out to the we1 support team or seek professional help. we1 works with local problem gambling support organisations to provide the assistance you need. More information is available on the Responsible Gaming us.

The we1 platform is strictly prohibited for individuals under the age of 18. we1 enforces rigorous age verification procedures and will close any account found to have been registered by a minor, with all remaining balances remitted to the relevant authorities.

8. Prohibited Conduct & Platform Abuse

The following activities are strictly prohibited on the we1 platform and may result in immediate account closure, forfeiture of balance, and legal action where necessary:

• Registering more than one account (multi-accounting) in order to obtain bonuses or unfair advantages.
• Use of bots, automated scripts, artificial intelligence software, or any unauthorised tools to access or interact with the platform.
• Account takeover or use of another person's account.
• Attempting to exploit technical vulnerabilities, software bugs, or odds pricing errors.
• Any form of money laundering or use of we1 for illegal financial purposes.
• Harassing, threatening, or defaming we1 staff or other members on the platform.
• Colluding with other players to gain an unfair advantage in casino table games.
• Using a VPN or location-masking technology to access the platform from a restricted region.

We1 employs a sophisticated fraud detection system that monitors all platform activity. Any suspicious behaviour will be investigated, and we1 reserves the right to take appropriate action, including suspending or closing accounts, withholding withdrawals, and reporting to the relevant authorities.

9. Privacy & Personal Data Protection

We1 is committed to protecting the privacy and personal data of all our members in accordance with the Personal Data Protection Act (PDPA) Malaysia 2010. The collection, processing and use of your personal data by we1 is subject to Privacy Policy ours, which forms part of these Terms & Conditions.

The data we collect includes registration information, transaction history, device information and platform usage data. All of this data is used solely for platform operations, legal compliance and service improvement. We do not sell or disclose your personal data to third parties for marketing purposes without your consent.

All data is stored on secure servers with industry-standard encryption. You have the right to access, correct, or request deletion of your personal data, subject to applicable legal compliance requirements.

10. Account Closure & Suspension

You may close your we1 account at any time by contacting our customer support team. Prior to closure, all eligible balances will be returned to you via your registered payment method, subject to applicable withdrawal terms.

We1 reserves the right to suspend or close your account without prior notice under the following circumstances:

• Breach of any part of these Terms & Conditions.
• Suspicion or evidence of fraud, money laundering, or other illegal activity.
• Failure to submit the requested verification documents within the stipulated timeframe.
• Requests or directives from regulatory authorities or law enforcement.
• Account inactivity for more than 24 consecutive months.

In cases of closure due to a violation, we1 reserves the right to withhold the account balance pending the outcome of an investigation. If the violation is proven, we1 reserves the right to forfeit that balance.

11. Liability Limits & Disclaimer

We1's services are provided "as is" without any express or implied warranties. we1 does not guarantee that the platform will always be available without interruption, free from errors, or fit for any particular purpose.

We1 shall not be liable for:

• Loss or damage arising from service disruptions, technical failures, or scheduled system maintenance.
• Losses arising from delays, errors or omissions in transaction processing that are beyond our reasonable control.
• Any indirect, incidental or consequential losses including loss of profits, opportunities or data.
• Actions or omissions by third parties, including payment service providers, network operators, or game providers.

We1's maximum liability to any member for any claim is limited to the total amount deposited into that account within the 30 days preceding the claim.

12. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and interpreted in accordance with the applicable laws of the we1 platform's licensing jurisdiction. For any dispute relating to the use of the we1 platform, you agree to first attempt resolution through we1's customer support channels.

If a resolution cannot be reached through direct negotiation within 30 days, the dispute may be referred to a mutually agreed independent arbitration body. The arbitration decision is final and binding on both parties.

13. Closing Note & we1's Commitment to Members

We understand that a Terms & Conditions document like this can feel lengthy and technical. However, every clause included here exists for a concrete reason — whether to protect you as a member, to safeguard the integrity of the platform for all users, or to meet unavoidable legal compliance requirements.

The most fundamental principle underlying all of we1's terms is simple: we want every interaction between you and our platform to be fair, transparent and honest. We do not hide unfavourable conditions in fine print. What you see is what you get. If anything in these Terms & Conditions is unclear, our support team is ready to explain it in plain language.

For new players who may be reading a document like this for the first time, the most important things to remember are: only play with money you can afford to lose, make use of the responsible gaming tools we provide, and never hesitate to contact us if you have any concerns. we1 is here for you — not just when you win, but at every step of your gaming experience.

Finally, by registering and using the we1 platform, you become part of a community we have built responsibly over more than seven years. Over 100,000 active members across Malaysia — from Kuala Lumpur, Johor Bahru, and Kota Kinabalu to Kuching — trust we1 every day. That trust is a responsibility we take seriously, and these Terms & Conditions are one of the ways we ensure it is always upheld.

Thank you for choosing we1. Play responsibly and bet within your means.